The Quality Assurance Specialist – Information Team supports the analysis of field claim data, assists in the claim/reclaim process for cost recovery, and contributes to the preparation of quality reports. This role works closely with OEMs, MOBIS HQ, and suppliers to help resolve quality issues, track warranty costs, and maintain accurate documentation. The Specialist plays a key role in ensuring data accuracy and supporting continuous improvement efforts through detailed reporting and supplier communication.

Essential Functions:

• Analyze warranty field claim data and assist in executing the claim/reclaim process for cost reimbursement.
• Support the creation and maintenance of QA reports, including monthly field claim summaries, burden ratio analysis, and KPI updates.
• Maintain and update reclaim logic and system conditions to support accurate cost tracking and reporting.
• Communicate with suppliers regarding field claim responsibilities and support countermeasure coordination.
• Coordinate with OEM (e.g., HMMA), MOBIS HQ, and suppliers to clarify data and assist in resolving disputes.
• Assist in preparing documentation for Customer Satisfaction/Reliability Study (CS1M/RS1M) and OEM Quality 5-Star Evaluation requirements.
• Provide support for internal and external audits by organizing and submitting relevant quality and cost data.
• Participate in process improvement activities to enhance data accuracy, reporting efficiency, and reclaim effectiveness.
• Perform other duties as assigned to support departmental and organizational goals.

Basic Qualifications:

Required Education & Experience:

• High School Diploma or equivalent
• 3–4 years of relevant experience in engineering, manufacturing, or quality assurance.

 Required Knowledge, Skills, & Abilities:

• Strong analytical skills with experience in data handling, cost tracking, and reporting.
• Proficiency in Microsoft Office, especially Excel (pivot tables, charts, formulas).
• Familiarity with quality systems and standards (IATF 16949, ISO, QMS).
• Effective communication skills for working with suppliers and internal teams.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Customer service orientation with a proactive and detail-oriented mindset.
• Experience with field claim systems or supplier cost recovery processes is a plus.

Preferred Education & Experience:

• Internship, co-op, or part-time experience in a manufacturing or engineering setting.
• Exposure to quality tools such as FMEA, SPC, or 8D is helpful but not required.
• Familiarity with automotive industry practices or standards is a plus.
• Bachelor’s degree in Engineering, Science, or a related technical field

Certificates, Licenses, and Registrations:

• Entry-level certifications such as Six Sigma White or Yellow Belt or CQIA (Certified Quality Improvement Associate) are a plus but not required.

Working Conditions

• Work is divided across multiple settings: approximately 75% in an office environment, 15% on the production floor, and 10% at OEM or supplier sites.
• Regular movement throughout the production floor is required, including walking, standing, and navigating around equipment.
• Occasional lifting of materials or components weighing up to 30 lbs may be necessary.
• Overtime may be required, with a standard expectation of 40+ hours per week, depending on workload and project needs.
• Frequent visits to OEM and supplier locations are expected to support quality investigations and collaboration.
• Domestic and international travel may be required based on project assignments and supplier locations.